Sales Service Specialist (Possible Contract-To-Hire) Other Area(s)
Contract To Hire Sep 2, 2026
Sales Service Specialist – Marion County Tourist Development Marion County is a 100% drug free workplace This position is recruited and staffed with reSOURCE Government Services, not Marion County Government BoCC
Location: Marion County Tourist Development 109 W Silver Springs Blvd., Ocala FL 34475 Work Schedule: Monday – Friday; 8:00 AM – 5:00 PM Pay Rate: $18.24 per hour
*Required: Must be able to clear pre-employment background, drug test, and physical; Must possess a valid and active Driver's License w/ relatively clean driving record*
JOB SUMMARY
Responsible for providing administrative assistance in the Tourism Development department, specifically the sales team, to facilitate and help advance group sales business and events in Marion County.
ESSENTIAL FUNCTIONS
Serves as primary contact for Department to process administrative and reimbursement tasks relating to all VCB funding programs.
Performs administrative work and follow-up in sales programs proactively to support success of sales team in meeting sales goals.
Works with Industry and Community Relations Coordinator to advance travel trade and tour operator programming and sales initiatives, which may include travel relative to this segment.
Researches and maintains list of applicable regional, state and national grant programs and applies for funding, as directed.
Mines for and follow up on leads using various databases to support a proactive sales funnel process.
Serves as clerk for the Tourist Development Council Meetings in absence of the Visitor Relations Representative.
Updates customer relationship management (CRM) database on a weekly basis to reflect all tourism projects in the pipeline and ensure completion by scheduled deadlines.
Arranges for meetings and conferences and may attend. Maintains calendars.
Prepares correspondence and recurring reports for supervisor’s review and management approval.
Researches, plans and works with Group Sales Supervisor and/or Marketing and Communications Supervisor to conduct familiarization tours and site visits for prospective sports/event planners and/or journalists that are seeking information relative to group travel.
Provides site inspection agendas and details to all venues involved in the tourism industry i.e. venues, hotels, attractions, restaurants, etc.
Responsible for generating and tracking sales and events reports, in coordination with the Group Sales Supervisor, to the Tourist Development Council.
Assists with industry outreach and communication as directed.
Conducts bookkeeping functions with Procurement/Finance Departments in coordination with Tourist Development Assistant Director and Group Sales Supervisor related to tourism funding requests, travel preparation and reimbursement, etc.
May, at times, represent the Tourist Development Department at events that are supported by the funding programs.
Researches and prepares sales material for tradeshow and meetings as directed.
Gathers collateral items for groups, i.e., sports, weddings, reunion, meetings., etc.
Develops and routes legal request memorandums and/or contracts for funding recipients.
Liaises with funding recipients and appropriate internal departments to coordinate appropriate back-up documentations for event contracts and reimbursements.
Proofreads copy and corrects drafts for grammar, punctuation, and spelling in order to produce error-free work. Items include, but are not limited to printed sales collateral, website copy, quarterly reports, meeting minutes, funding contracts, requests for proposals, etc.
Prepares and reviews various financial reports and records.
Utilizes different computer programs and performs word processing and extensive data entry.
Maintains CRM program for accuracy.
Provides support with RFP dissemination as needed.
Provides excellent customer service to members of the general public and other County employees. Personal contact occurs with other employees of the unit, employees of other departments in the County, citizens, and customers of the department. Service is provided in person or by phone contact.
Implements the organization’s guiding principles and core values.
Performs other related job duties as assigned.
SUPERVISION
This position has no supervisory responsibility.
QUALIFICATIONS Education and Experience:
Associate’s Degree in Business, or equivalent; and two (2) years’ related experience and education; or an equivalent combination of education and experience. Licenses or Certifications:
Possession of a valid, State of Florida driver’s license to operate a motor vehicle. Requirement exists at the time of hire and as a condition of continued employment.
Notary required within 1 year of employment.
KNOWLEDGE, SKILLS AND ABILITIES
Ability to read and interpret documents such as safety rules, operating and maintenance
instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively with customers or employees of organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, percentages, and volume.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, and percent and ability to draw bar graphs.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions in written, oral, diagram, or schedule form.
Ability to explain records and procedures to others as lead worker.
Ability to study manual work processes to determine most effective methods for essential tasks.
Knowledge of the functions, operations, and structure of County departments.
Knowledge of computers and other office equipment.
Knowledge of the principles and practices of accounting.
Skills in organization and task prioritization.
Ability to work efficiently and accurately in an atmosphere of frequent interruption.
Ability to maintain records, logs, and computer programs relating to all accounts payable and accounts receivable information.
Ability to perform secretarial and clerical duties with speed and accuracy without immediate and constant supervision.
Ability to work independently and to carry out assignments to completion with minimum instructions, adhere to prescribed routines and practices, maintain records, and to make reports requiring accuracy.
Ability to remain calm in stressful situations.
Familiarity with database maintenance.
Ability to take a teamwork approach to the job by cooperating with others, offering to help others when needed, and considering larger organization or team goals rather than individual concerns.
Includes the ability to build a constructive team spirit where team members are committed to the goals and objectives of the team.
PHYSICAL DEMANDS
The work is light work which requires exerting up to 50 pounds of force occasionally, and up to 20 pounds of force frequently. While performing the duties of this job, the employee will occasionally be required to use hands to finger, handle, or feel, reach with hands and arms; will regularly be required to use hands to finger, handle or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and will frequently be required to stand, walk, talk or hear.
WORK ENVIRONMENT
Work is performed primarily in an indoor environment with limited exposure to adverse environmental conditions.Sales Service Specialist – Marion County Tourist Development Marion County is a 100% drug free workplace This position is recruited and staffed with reSOURCE Government Services, not Marion County Government BoCC
Location: Marion County Tourist Development 109 W Silver Springs Blvd., Ocala FL 34475 Work Schedule: Monday – Friday; 8:00 AM – 5:00 PM Pay Rate: $18.24 per hour
*Required: Must be able to clear pre-employment background, drug test, and physical; Must possess a valid and active Driver's License w/ relatively clean driving record*
JOB SUMMARY
Responsible for providing administrative assistance in the Tourism Development department, specifically the sales team, to facilitate and help advance group sales business and events in Marion County.
ESSENTIAL FUNCTIONS
Serves as primary contact for Department to process administrative and reimbursement tasks relating to all VCB funding programs.
Performs administrative work and follow-up in sales programs proactively to support success of sales team in meeting sales goals.
Works with Industry and Community Relations Coordinator to advance travel trade and tour operator programming and sales initiatives, which may include travel relative to this segment.
Researches and maintains list of applicable regional, state and national grant programs and applies for funding, as directed.
Mines for and follow up on leads using various databases to support a proactive sales funnel process.
Serves as clerk for the Tourist Development Council Meetings in absence of the Visitor Relations Representative.
Updates customer relationship management (CRM) database on a weekly basis to reflect all tourism projects in the pipeline and ensure completion by scheduled deadlines.
Arranges for meetings and conferences and may attend. Maintains calendars.
Prepares correspondence and recurring reports for supervisor’s review and management approval.
Researches, plans and works with Group Sales Supervisor and/or Marketing and Communications Supervisor to conduct familiarization tours and site visits for prospective sports/event planners and/or journalists that are seeking information relative to group travel.
Provides site inspection agendas and details to all venues involved in the tourism industry i.e. venues, hotels, attractions, restaurants, etc.
Responsible for generating and tracking sales and events reports, in coordination with the Group Sales Supervisor, to the Tourist Development Council.
Assists with industry outreach and communication as directed.
Conducts bookkeeping functions with Procurement/Finance Departments in coordination with Tourist Development Assistant Director and Group Sales Supervisor related to tourism funding requests, travel preparation and reimbursement, etc.
May, at times, represent the Tourist Development Department at events that are supported by the funding programs.
Researches and prepares sales material for tradeshow and meetings as directed.
Gathers collateral items for groups, i.e., sports, weddings, reunion, meetings., etc.
Develops and routes legal request memorandums and/or contracts for funding recipients.
Liaises with funding recipients and appropriate internal departments to coordinate appropriate back-up documentations for event contracts and reimbursements.
Proofreads copy and corrects drafts for grammar, punctuation, and spelling in order to produce error-free work. Items include, but are not limited to printed sales collateral, website copy, quarterly reports, meeting minutes, funding contracts, requests for proposals, etc.
Prepares and reviews various financial reports and records.
Utilizes different computer programs and performs word processing and extensive data entry.
Maintains CRM program for accuracy.
Provides support with RFP dissemination as needed.
Provides excellent customer service to members of the general public and other County employees. Personal contact occurs with other employees of the unit, employees of other departments in the County, citizens, and customers of the department. Service is provided in person or by phone contact.
Implements the organization’s guiding principles and core values.
Performs other related job duties as assigned.
SUPERVISION
This position has no supervisory responsibility.
QUALIFICATIONS Education and Experience:
Associate’s Degree in Business, or equivalent; and two (2) years’ related experience and education; or an equivalent combination of education and experience. Licenses or Certifications:
Possession of a valid, State of Florida driver’s license to operate a motor vehicle. Requirement exists at the time of hire and as a condition of continued employment.
Notary required within 1 year of employment.
KNOWLEDGE, SKILLS AND ABILITIES
Ability to read and interpret documents such as safety rules, operating and maintenance
instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively with customers or employees of organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, percentages, and volume.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, and percent and ability to draw bar graphs.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions in written, oral, diagram, or schedule form.
Ability to explain records and procedures to others as lead worker.
Ability to study manual work processes to determine most effective methods for essential tasks.
Knowledge of the functions, operations, and structure of County departments.
Knowledge of computers and other office equipment.
Knowledge of the principles and practices of accounting.
Skills in organization and task prioritization.
Ability to work efficiently and accurately in an atmosphere of frequent interruption.
Ability to maintain records, logs, and computer programs relating to all accounts payable and accounts receivable information.
Ability to perform secretarial and clerical duties with speed and accuracy without immediate and constant supervision.
Ability to work independently and to carry out assignments to completion with minimum instructions, adhere to prescribed routines and practices, maintain records, and to make reports requiring accuracy.
Ability to remain calm in stressful situations.
Familiarity with database maintenance.
Ability to take a teamwork approach to the job by cooperating with others, offering to help others when needed, and considering larger organization or team goals rather than individual concerns.
Includes the ability to build a constructive team spirit where team members are committed to the goals and objectives of the team.
PHYSICAL DEMANDS
The work is light work which requires exerting up to 50 pounds of force occasionally, and up to 20 pounds of force frequently. While performing the duties of this job, the employee will occasionally be required to use hands to finger, handle, or feel, reach with hands and arms; will regularly be required to use hands to finger, handle or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and will frequently be required to stand, walk, talk or hear.
WORK ENVIRONMENT
Work is performed primarily in an indoor environment with limited exposure to adverse environmental conditions.