Billing Account Specialist – Marion County BoCC
Marion County is a 100% drug free workplace
This position is recruited and staffed with reSOURCE Government Services, not Marion County Government BoCC
Location: Marion County Utilities – 11800 SE US Hwy 441, Belleview, FL 34420
Work Schedule: Monday – Friday; 8:00 AM – 5:00 PM
Pay Rate: $18.24 per hour
*Required: Must be able to clear pre-employment background, drug test, must possess a valid and active Driver's License
MAJOR FUNCTIONS
Responsible for performing customer service to the members of the general public in matters related to applications for water and/or wastewater service, responding to customer utility billing inquiries and complaints, and processing of utility payments. This position also initiates discontinuance of services, coordinates account collections, initiates and reviews monthly meter readings, and performs permit reviews, service availability, and collection of capacity charges.
ESSENTIAL FUNCTIONS
- Works efficiently and tactfully in a demanding, high-stress environment as the primary contact for customers to answer, research, inform, advise, process, and follow-up all customer requests efficiently and expeditiously as received by phone, mail, internet, or in person.
- Answers phones and responds to inquiries for new service, discontinuance of service, billing, and leaks, etc.
- Receives and processes applications for service, reviews for appropriate documentation, confirms ownership and/or valid lease requirements, and makes deposit determination and connection fees.
- Accurately processes utility payments, deposits, collection payments. Reconciles daily receipts and cash drawer.
- Processes fees and payments for non-payment disconnections and reconnections.
- Generates and issues work orders related to service connections, disconnections, customer inquiries, line locates, and meter readings.
- Maintains customer accounts records and files on a daily basis.
- Invoices and collects new construction capacity charges and related fees.
- Sets up parcels and customer accounts in customer information system, completes right-of- way use permit applications, and generate work orders for fieldwork, including meter installation, service taps, locates, etc.
- Accurately interprets utility maps to determine service availability and/or connection distance requirements.
- Provides accurate information associated with utility service availability and/or connection distance information to the public.
- Performs duties related to the collection and review of monthly meter reading for account billing.
- Reviews overdue accounts and prepares correspondence related to collections.
- Reviews overdue accounts and prepares for submittal to collection agency. Communicates with collection agency updates of adjustments, payments, etc.
- Commits to provide respectable and efficient customer service to our citizens with integrity and accountability on a daily basis.
- May review all utility-related building permits for new construction, renovations, and electric reconnects to determine if within MCU service area, communicate connection fees, and/or determine whether additional capacity charges are required.
- Review utility maps for service availability and line extension agreements; develop share costs for invoicing of capacity charges and other related fees.
- Provides excellent customer service to members of the general public and other County employees. Personal contact occurs with other employees of the unit, employees of other departments in the County, citizens, and customers of the department. Service is provided in person or by phone contact.
- Implements the organization’s guiding principles and core values.
- Performs other related job duties as assigned
SUPERVISION
This position has no supervisory responsibility. May incur supervisory responsibilities as employee obtains higher occupation classifications.
EXPERIENCE, EDUCATION, LICENSES, CERTIFICATIONS
Education and Experience.
High School education or GED. Payment Posting & Cash Drawer experience; Demonstrated general office and computer skills; Proper telephone and email etiquette; Effective handling of customer billing complaints; Customer account maintenance; Utility experience preferred.
KNOWLEDGE, SKILLS AND ABILITIES
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- bility to respond to common inquires or complaints from customers, regulatory agencies, or members of the business community.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to calculate figures and amounts such as discounts, interest, and percentages.
- Ability to interpret bar graphs.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form from supervisor or lead person.
- Ability to define problems, collect data, establish facts, draw valid conclusions, and make recommendations both orally and in writing.
- Ability to deal with problems involving several concrete variables in standardized situations.
- Knowledge of computers and other office equipment, e-mail, and internet usage.
- Ability to work efficiently and accurately in an atmosphere of frequent interruption and multi-task in a fact paced environment.
- Ability to maintain composure and remain calm in stressful situations.
- Skills in organization and task prioritization.
- Ability to take a teamwork approach to the job by cooperating with others, offering to help others when needed, and considering larger organization or team goals rather than individual concerns. Includes the ability to build a constructive team spirit where team members are committed to the goals and objectives of the team
PHYSICAL DEMANDS
The work is sedentary work which may requires exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force to lift, carry, push, pull or otherwise move objects. While performing the duties of this job, the employee will occasionally be required to use hands to finger, handle, or feel, reach with hands and arms, stoop, kneel, or crouch; will frequently be required to stand, walk, talk and hear.
WORK ENVIRONMENT
Work is performed primarily in an indoor environment with limited exposure to adverse environmental conditions.
Billing Account Specialist – Marion County BoCC
Marion County is a 100% drug free workplace
This position is recruited and staffed with reSOURCE Government Services, not Marion County Government BoCC
Location: Marion County Utilities – 11800 SE US Hwy 441, Belleview, FL 34420
Work Schedule: Monday – Friday; 8:00 AM – 5:00 PM
Pay Rate: $18.24 per hour
*Required: Must be able to clear pre-employment background, drug test, must possess a valid and active Driver's License
MAJOR FUNCTIONS
Responsible for performing customer service to the members of the general public in matters related to applications for water and/or wastewater service, responding to customer utility billing inquiries and complaints, and processing of utility payments. This position also initiates discontinuance of services, coordinates account collections, initiates and reviews monthly meter readings, and performs permit reviews, service availability, and collection of capacity charges.
ESSENTIAL FUNCTIONS
- Works efficiently and tactfully in a demanding, high-stress environment as the primary contact for customers to answer, research, inform, advise, process, and follow-up all customer requests efficiently and expeditiously as received by phone, mail, internet, or in person.
- Answers phones and responds to inquiries for new service, discontinuance of service, billing, and leaks, etc.
- Receives and processes applications for service, reviews for appropriate documentation, confirms ownership and/or valid lease requirements, and makes deposit determination and connection fees.
- Accurately processes utility payments, deposits, collection payments. Reconciles daily receipts and cash drawer.
- Processes fees and payments for non-payment disconnections and reconnections.
- Generates and issues work orders related to service connections, disconnections, customer inquiries, line locates, and meter readings.
- Maintains customer accounts records and files on a daily basis.
- Invoices and collects new construction capacity charges and related fees.
- Sets up parcels and customer accounts in customer information system, completes right-of- way use permit applications, and generate work orders for fieldwork, including meter installation, service taps, locates, etc.
- Accurately interprets utility maps to determine service availability and/or connection distance requirements.
- Provides accurate information associated with utility service availability and/or connection distance information to the public.
- Performs duties related to the collection and review of monthly meter reading for account billing.
- Reviews overdue accounts and prepares correspondence related to collections.
- Reviews overdue accounts and prepares for submittal to collection agency. Communicates with collection agency updates of adjustments, payments, etc.
- Commits to provide respectable and efficient customer service to our citizens with integrity and accountability on a daily basis.
- May review all utility-related building permits for new construction, renovations, and electric reconnects to determine if within MCU service area, communicate connection fees, and/or determine whether additional capacity charges are required.
- Review utility maps for service availability and line extension agreements; develop share costs for invoicing of capacity charges and other related fees.
- Provides excellent customer service to members of the general public and other County employees. Personal contact occurs with other employees of the unit, employees of other departments in the County, citizens, and customers of the department. Service is provided in person or by phone contact.
- Implements the organization’s guiding principles and core values.
- Performs other related job duties as assigned
SUPERVISION
This position has no supervisory responsibility. May incur supervisory responsibilities as employee obtains higher occupation classifications.
EXPERIENCE, EDUCATION, LICENSES, CERTIFICATIONS
Education and Experience.
High School education or GED. Payment Posting & Cash Drawer experience; Demonstrated general office and computer skills; Proper telephone and email etiquette; Effective handling of customer billing complaints; Customer account maintenance; Utility experience preferred.
KNOWLEDGE, SKILLS AND ABILITIES
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- bility to respond to common inquires or complaints from customers, regulatory agencies, or members of the business community.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to calculate figures and amounts such as discounts, interest, and percentages.
- Ability to interpret bar graphs.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form from supervisor or lead person.
- Ability to define problems, collect data, establish facts, draw valid conclusions, and make recommendations both orally and in writing.
- Ability to deal with problems involving several concrete variables in standardized situations.
- Knowledge of computers and other office equipment, e-mail, and internet usage.
- Ability to work efficiently and accurately in an atmosphere of frequent interruption and multi-task in a fact paced environment.
- Ability to maintain composure and remain calm in stressful situations.
- Skills in organization and task prioritization.
- Ability to take a teamwork approach to the job by cooperating with others, offering to help others when needed, and considering larger organization or team goals rather than individual concerns. Includes the ability to build a constructive team spirit where team members are committed to the goals and objectives of the team
PHYSICAL DEMANDS
The work is sedentary work which may requires exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force to lift, carry, push, pull or otherwise move objects. While performing the duties of this job, the employee will occasionally be required to use hands to finger, handle, or feel, reach with hands and arms, stoop, kneel, or crouch; will frequently be required to stand, walk, talk and hear.
WORK ENVIRONMENT
Work is performed primarily in an indoor environment with limited exposure to adverse environmental conditions.